Refund & Payments Policy

Effective date: 07 August 2026

This policy explains how fees, deposits, cancellations and refunds work for services provided by Bloom Labs. Because we provide professional services (not physical goods), the following applies in place of a traditional product returns policy.

1. No physical goods

We do not sell or ship physical products. Any items in our online store represent services engaged by application, not off-the-shelf purchases.

2. Fees, deposits and invoicing

• The fees, deposit and payment schedule for any engagement are set out in your proposal, statement of work or services agreement.
• Unless stated otherwise, fees are quoted in Australian dollars and [GST STATUS].
• Deposits and onboarding fees secure capacity and cover work commenced, and are generally non-refundable once we begin scheduling or work.
• Invoices are payable by the due date stated. We may pause work on overdue accounts.

3. Cancellations

• You may cancel an engagement in accordance with the termination terms of your services agreement.
• If you cancel after work has commenced, you remain responsible for fees for work performed and any non-cancellable third-party costs committed on your behalf, up to the effective cancellation date.
• Fixed-scope sprints reserved for a specific window (e.g. a BFCM sale sprint) may be non-refundable once the window is locked, because we hold capacity for you and turn away other work.

4. Refunds

• Because services are delivered progressively, fees for work already performed are non-refundable.
• If you believe services were not delivered as agreed, contact us promptly so we can investigate and, where appropriate, re-perform the work or agree a fair resolution.

5. Your rights under the Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If our services are not provided with due care and skill, are not fit for a specified purpose, or otherwise fail a consumer guarantee that cannot be excluded, you may be entitled to a remedy. Where we are permitted to limit liability, our liability is limited to re-supplying the services or paying the cost of re-supply.

6. Chargebacks

Please contact us before raising a chargeback so we can resolve the issue directly.